This Refund & Cancellation Policy applies to orders on serenite-labs.com, operated by Seven Thirty Three Investments Inc.

Cancellation before shipment

If your order has not yet shipped, contact us promptly via the Contact page. We will attempt to cancel and refund unshipped orders.

Returns after delivery

Because we sell consumable nutritional products items cannot be returned. As you can imagine we could not put them back in stock and sell them to somone else. All return packages are destroyed unopened.

Damaged or incorrect items

If a shipment arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund as appropriate.

Refund method & timing

Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer (often several business days after we submit the refund).

How to request

Email or call using the details on our Contact page. Include your order number and reason for the request.